The current Royal Commission into Aged Care Quality and Safety demonstrates there is a need for strong, independent and experienced complaints-management and advocacy.

As independent aged care consultants, we represent only the interests and rights of you, our client.  We work alongside individuals and families to help navigate areas of uncertainty and concern; including food, hygiene, safety, standards of care and elder abuse.  

We provide advice and information relating to key Commonwealth agencies such as the Aged Care Quality and Safety Commission, Services Australia (formerly Centrelink) and the Department of Health.

Engaging the services of an independent advocate helps ensure that you or your loved ones rights and interests are upheld.

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Step 1.  Phone consultation

A 15-minute informal, obligation-free conversation to help you determine if CareAssist is right for you and your family.

Cost of initial aged care phone consultation is free

Step 2.  Work alongside you as an independent advocate

We work alongside you to advocate for your needs; whether it be within your home, hospital or aged care facility.  



Independent Social Workers with over 20 years of experience